Terms & Conditions
Customer Supplied Garment Policy
The customer’s garments (or other articles) are accepted on the strict understanding that Creekside Graphics & Tees will not accept any liability whatsoever for any misprints, stains, and damage to the customer-supplied garments. Creekside Graphics & Tees' printing process and other decorating techniques, such as screen printing and embroidery, involve high heat and other treatments that may impact the quality of the decoration and the item to be decorated. In addition, there is some risk that printer and human errors will occur. All garments are left entirely at the customer’s own risk.
If you supply the garment (or other articles) and there is a problem, we do not replace your item nor reimburse you for the item’s value. Your damaged piece will be returned to you with an apology. This is why we prefer to work on garments from our suppliers that Creekside Graphics & Tees knows will work for your needs and maybe easily replaced should a production error occur. We do not replace or reimburse customer-owned garments that fade after being washed.
When presenting your own garments for decoration, you will be required to sign a waiver indicating your acceptance of these terms before we will decorate them.
We charge $15.00 per left chest logo
Discounts: Quote over 48 units
We don't accept customer-supplied baseball caps.
Carhartt Jackets (cardboard heavyweight jackets, bags), We double the price for embroidery. $20.00 -$25.00 for a left chest logo.
At Creekside Graphics & Tees, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than this.
From time to time we would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement, and providing consent for us to contact you in regard to these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.
Our standard turnaround time is currently 14 business days from the time that your order is approved and the deposit is received. “Standard turnaround” refers to orders with standard print specifications and does not include additional services such as full-color process printing, specialty inks, vinyl, and/or thread.
Additional services and specialty printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Creekside Graphics & Tees will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
Deposit: A 50% deposit is due prior to production.
Due In Full: Payment is due in full at the time you pick up your apparel.
Net Terms: Orders with Net Terms (i.e. Net 15 or Net 30) can simply approve the order without payment at the time of approval. The invoice date and Net Term’s start date are generally the days your order is shipped or picked up. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check, or money order; credit cards and PayPal are not accepted for Net Terms orders.
Credit Cards/Paypal: Our third-party management software uses Paypal as the credit card processing. You are not required to have a Paypal account in order to pay via credit card, this is just the vendor used to process the card. A 3% processing charge will be added to all credit card orders.
Orders that require an in-hand date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.
Rush (3-5 Business Days): add 25% to Shirt Price
Super Rush (2 Business Days): add 50% to Shirt Price
Artwork Creation & Ownership
All artwork created by Creekside Graphics & Tees is the sole property of Creekside Graphics & Tees. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is not being created by Creekside Graphics & Tees is owned by you or its rightful owner, not Creekside Graphics & Tees. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art not supplied in print-ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Creekside Graphics & Tees. For example, if you supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of Creekside Graphics & Tees, although the artwork itself, is still your property.
For artwork requirements and design, placement click here.
All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date.
We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Out of Stock Items
Creekside Graphics & Tees will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.